ROOM
& RATES
Q.
Based on the rates offered on your website, is
it possible for us to ask for special discount?
A. Rates portray on this website are our Internet
Promotional Rates. It is the discounted rates
meant for Internet booking only. Only bookings
made via this website are entitled to these Internet
Rates.
Q.
What about special discounts?
A. No discount will be given based on these Internet
Promotional Rates. Please look for our Promotional
Packages if any. It would be cheaper.
Q.
We are Airlines Staffs, are we entitled to Airlines
Rates?
A. We do not have rates for Airlines staffs, please
make booking through your respective airlines
for rates accorded to the respective airlines
if any. Our rates are Promotional Internet rates.
Q.
We are Malaysian Government Staff, are we entitled
to special rates?
A. No. Our rates are special Internet Promotional
rates. Please check with the respective department
if there are any special rates accorded to Malaysian
Government staffs.
Q.
We are Government Employees of a Foreign Government,
are we entitled for a special rates?
A. No. We do not have any special rates for Government
Employees from a foreign government.
Q.
What are the check-in & checkout times for
a room?
A. Check-in time is 2.00 p.m and check out time
is at 12.00 p.m.
Q.
What is the earliest time I can check-in into
the hotel room ? We will be arriving at the hotel/resort
early in the morning?
A. Our normal Check-In time is 2.00pm. Our earliest
Check-In time is 12.00 noon. Early check-in are
subject to availability of rooms.
Q.
Do you have Baby Cot?
A. Yes we have baby cot and we provide baby cot
free of charge. Please enquire at the reception
upon check-in.
Q.
We will be arriving at 5.00 am in the morning,
if we check-in at this time, do you consider this
as 1 night?
A. Yes. Our new day starts at 6.00 am.
Q.
Our flight home is at 12.00 am, we would like
to check out late at 8.00pm, What is your rate
for late check out?
A. The normal room rates available on the website
applies.
Q.
We will be arriving at the Hotel at roughly around
3.00am, so can we check in at that time?
A. Yes, but you shall be charged in accordance
to the rates shown on this website. Please indicate
in your reservation form your arrival time.
Q.
We are aware that your check out time is 12.00
noon but due to our late flight, we wish to stay
on until 3.00pm. Is this chargeable?
A. Late check out until 3.00 pm are usually not
chargeable but is always subject to availability
of rooms. Please indicate in your reservation
form as we may be able to accommodate your request
free-of-charge if room are available.
Q.
We are aware that your check in time is at 2.00
pm, but we would like to check in at 10.00 am,
is this chargeable?
A. Early Check in are usually not chargeable but
is always subject to availability of rooms. Please
indicate in your reservation form as we may be
able to accommodate your request free-of-charge
if room are available.
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LOCATION
Q.
What are the directions to the Hotels?
A. Our location map is available on our location
webpage within this site.
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TRANSPORTATION
Q.
Is there a hotel shuttle service to/from the airport?
A. Yes we do have our Airport Transfer Vehicle
but it is chargeable. Please indicate in the reservation
form that you require the Airport transfers. We
shall give you the quotation for Airport Transfer
during the confirmation of your bookings.
Q.
Which is cheaper, your Airport Transfer or the
Public Transport?
A. The public transport is obviously cheaper.
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HOTEL
FACILITIES
Q.
What are the facilities offered at your hotel?
A. The complete description of the hotel/resort
is available within this website. If you are unable
to locate, please e-mail to us at maxcarry@tm.net.my
Q.
What are the facilities available in the rooms?
A. The complete description of the hotel/resort
is available within this website. If you are unable
to locate, please e-mail to us at maxcarry@tm.net.my
Q.
Do we need adaptors or transformers for our electrical
devices?
A. If you are from Asians countries, adaptors
or transformer are not needed but advisable to
carry with you as some electrical voltage may
differ. In Malaysia, the electricity runs on 240
volts with 50Hz cycle system.
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MALAYSIAN
LAW
Q.
Is there a speed limit on the Malaysian Expressway
and are seat belts required?
A. Speed limits vary on different types of road
in Malaysia. The normal speed limit on the Expressway
is now running at 110 km/hr. Speed limit signboards
are available for reference. Please do not exceed
the speed limit. Seat belts are required for the
driver and the front seat's passenger. The speed
limit for the normal truck road is at 60 km/hour.
Please adhere to the speed limit as indicated
on the respective roads.
Q.
Do we need a Malaysian Driving Permit to drive
in Malaysia?
A. If you carry a valid International Driving
License, you may not require a Malaysian driving
license. However, please check with the Malaysian
Road and Transport Department for further clarification.
Their website is at : http://www.jpj.gov.my
Q.
Will we be driving on the same side of the road
as in U.S.A?
A. No. In Malaysia we drive on the left side of
the road.
Q.
How much can I take currency back to the US tax-free?
A. Under the Travelers Declaration regulation,
permitted currency limits are as follows : A resident
and a non-resident is permitted to carry into
and out of Malaysia, RM notes not exceeding RM1,000
per person. There is no limit on the amount of
foreign currency notes or traveler's cheques carried
into Malaysia by resident and a non-resident.
A resident is permitted to carry out of Malaysia,
foreign currency notes including traveller's cheques,
not exceeding RM10,000 equivalent per person.
A non-resident is permitted to carry out of Malaysia,
foreign currency notes including traveller's cheques,
not exceeding the amount brought in.
Q.
What is the legal drinking age in Malaysia?
A. 18 years old.
Q.
Are there any restriction of drinking alcohol
in Malaysia?
A. Throughout Malaysia consumption alcohol is
allowed except muslims are not allowed to drink
in public in the state of Kelantan and Terengganu.
Most of the hotels/resorts in Kelantan and Terengganu
do not serve alcohol. Please check with the front
counter for more info on this matter.
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TRAVEL
DOCUMENTS
Q. Do I need a Visa?
A. Depending upon which country you are from.
Please check with our local representative, embassy,
consulate located in your respective country.
The following webpage may be able to provide to
you some information on this matter.
Information Website : http://www.malaysiahotels.cc/wyn01.html
Immigration Department Website : http://www.imi.gov.my
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MISCELLANEOUS
Q.
Does anyone in Malaysia speak English or any other
language?
A. English is the common language used here. Our
national language is Bahasa Malaysia. Malaysian
commonly speaks Bahasa Malaysia, English, Mandarin,
Tamil, Cantonese, and Panjabi.
Q.
Do we need to change money before or upon arrival?
A. For your convenience, it always advisable to
change to local currencies as all transaction
in Malaysia will be in Ringgit Malaysia (RM).
However, there are moneychanger and banks nearby
to do these transactions.
Q.
Where can I exchange currency?
A. At the moneychanger or banks.
Q.
Are clothing and shoe sizes the same in Malaysia
as in the US?
A. No.
Q.
Do women have to wear hair coverings in Malaysia?
A. No. Only in places of worships.
Q.
What is the standard tipping practice in Malaysia?
A. There is no tipping practice in Malaysia. Tipping
is at your own discretion.
Q.
What's the weather like there in Malaysia?
A. Malaysia has an equatorial climate with uniform
temperatures throughout the year. If you are coming
to the East Coast of Malaysia, especially to Kelantan
and Terengganu, most of the hotel and resort along
the east coast here are closed from November to
January due to the monsoon season. Please check
with us on this information.
Q.
Where can I find details on Shopping in Malaysia?
A. Please refer to the following website for more
details on shopping in Malaysia.
Website : http://www.malaysiahotels.cc/wyn03.html
Q.
Where can I get information about traveling around
Malaysia?
A. Please refer to the following website for more
details on traveling around Malaysia.
Website : http://www.malaysiahotels.cc/wyn02.html
Q.
Where can I get information about theatres?
A. Please refer to the following website for more
details on theatres in Malaysia.
Website : http://www.malaysiahotels.cc/wyn04.html
Q.
Where can I find some brief information on Malaysia?
A. Please refer to the following website for information
on Malaysia.
Website : http://www.malaysiahotels.cc/wyn01.html
Q.
Where can I find details on Museums in Malaysia?
A. Please refer to the following website for information
on Museums & Memorials in Malaysia.
Website : http://www.malaysiahotels.cc/wyn06.html
Q.
Where can I find the map of Malaysia?
A. Please refer to the following website for maps
of Malaysia.
Website : http://www.malaysiahotels.cc/wyn00.html
Q.
Where can I find literatures on some of the outstanding
buildings and infrastructures in Malaysia?
A. Please refer to the following website for outstanding
buildings and infrastructures of Malaysia.
Website : http://www.malaysiahotels.cc/wyn07.html
Q.
Where can I find details on Fine Dinning, Bistros,
Cafes , Delis, Restaurant, and Hawkers Centres
in Malaysia?
A. Please refer to the following website for Fine
Dinning, Bistros, Cafes, Delis, Restaurant, and
Hawkers Centres in Malaysia.
Website : http://www.malaysiahotels.cc/foodofmalaysia.html
Q.
Where can I find details on getting to Malaysia,
getting around Malaysia and getting around Kuala
Lumpur?
A. Please refer to the following website for details
on getting to Malaysia, getting around Malaysia
and getting around Kuala Lumpur.
Website : http://www.malaysiahotels.cc/wyn02.html
Q.
We wish to know more about public transport to
your hotel, where do we find the said information?
A. Please refer to the following website for details
on public transport to our hotel/resort.
Website : http://www.malaysiahotels.cc/wyn02.html
Q.
Where can I find the location map of all the major
island resorts in Malaysia?
A. Please refer to the following website for details
on location map of all the major island resorts
in Malaysia.
Website : http://www.malaysiahotels.cc/island.html
Q.
Where can I find the travel tips to Malaysia?
A. Please refer to the following website for some
of the travel tips to Malaysia.
Website : http://www.malaysiahotels.cc/wyn01.html
Q.
Where can I find the list of Calendar of events
in Malaysia?
A. Please refer to the following website for the
complete list of Malaysia's Calendar of Events.
Website : http://www.malaysiahotels.cc/wyn05.html
Q.
Where can I find information on Public Transport
to get into Kuala Lumpur?
A. Please refer to the following website for more
details.
Website : http://www.malaysiahotels.cc/wyn02.html
Q.
Where can I find information on how to get around
Kuala Lumpur?
A. Please refer to the following website : http://www.malaysiahotels.cc/gettingaroundkualalumpur.html
Q.
Where can I find details of shopping complexes
in Kuala Lumpur and in Malaysia?
A. Please refer to the following website for details
of shopping complexes in Malaysia.
Website : http://www.malaysiahotels.cc/wyn03.html
Q.
Where can I find details of shopping complexes
on Langkawi Island?
A. Please refer to the following website for list
of shopping complexes on Langkawi Island.
Website : http://www.malaysiahotels.cc/wyn03try2.html
Q.
Where can I find details of Embassies and High
Commissions of Foreign Countries in Malaysia?
A. Please refer to the following website for the
addresses and telephone numbers of all the Embassies
and High Commissions based here in Malaysia.
Website : http://www.malaysiahotels.cc/infoforeignemb.html
Q.
Where can we obtain Useful telephone numbers in
Malaysia such as Emergencies, Police, Hospitals,
Medical Centres, Taxi, Cabs, Busses, Car Rentals,
Coaches, immigration and all the necessary numbers
while in Malaysia?
A. Please refer to the following website for all
these details.
Website : http://www.malaysiahotels.cc/infousephone.html
Q.
Where can we find the list of good hotels and
resorts in Malaysia?
A. Please refer to the following website for the
list of good hotels and resorts found in Malaysia.
Website : http://www.malaysiahotels.cc
Q.
How can we get intouch with you?
A. To get in touch with us you may e-mail us at
maxcarry@tm.net.my.
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